[et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title author=”off” date_format=”d.m.Y” categories=”off” comments=”off” featured_placement=”background” _builder_version=”4.27.0″ _module_preset=”default” title_font=”|700|||||||” title_text_color=”#FFFFFF” title_font_size=”52px” title_line_height=”1.2em” meta_text_color=”#FFFFFF” background_color=”rgba(33,37,41,0.4)” title_font_size_tablet=”52px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone” custom_css_free_form=”selector:before {|| content: ”;|| display: block;|| background-color: rgba(33, 37, 41, 0.4);|| position: absolute;|| top: 0;|| left: 0;|| width: 100%;|| height: 100%;|| z-index: 1;||}||||selector.et_pb_post_title_0.et_pb_featured_bg .et_pb_title_container {|| padding: 0 !important;||}” global_colors_info=”{}”][\/et_pb_post_title][et_pb_text admin_label=”Text” _builder_version=”4.27.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”|8%||8%|false|true” global_colors_info=”{}”]<\/p>\n
Customer service plays an essential role in logistics, especially in fulfillment. In this article, we provide an insight into the benefits of individual customer care. <\/p>\n
The decisive factor is that RHIEM does not have a ticket system. This means that each customer has a personal account manager and another colleague who is available as a backup. This makes it possible to coordinate processes on a very individual basis. After all, the colleague knows the customer’s exact processes and requirements. In a ticket system, where inquiries are answered from a pool, this kind of individual support is difficult to implement. <\/p>\n
But what are the specific advantages of customer care?<\/p>\n
We ask Stefan Terfehr, Head of Customer Care.<\/strong><\/p>\n As the customer service department is located directly above the dispatch halls, there are short communication channels between the customer and logistics. Customer support can quickly and easily address and implement special customer requests with the relevant logistics departments – all in-house from one company! <\/p>\n We do not subcontract the logistics – everything is in one hand at RHIEM, on one campus in Voerde.<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px|8%|0px|8%|false|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/rhiem-services.com\/wp-content\/uploads\/2024\/11\/campus-1280×720-1.jpg” title_text=”campus-1280×720″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.27.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”|8%||8%|false|true” global_colors_info=”{}”]<\/p>\n Thanks to a fixed and consistent contact person, you always know who you can turn to if you have any questions or problems. The account manager knows exactly what you do as a customer and is familiar with your requirements. We can provide you with individual support through meetings, on-site and remote, telephone calls and emails! <\/p>\n English is becoming increasingly important in everyday life. As almost all logistics service providers have international and national customers, communication in English is all the more important. <\/p>\n As we have an international customer service team, we can also provide advice in other languages. Feel free to contact us regarding special requirements! <\/p>\n RHIEM’s customer service is international, versatile and at home in the many details of global shipping requirements. Your personal contact person can be reached directly at any time and can immediately intervene in the shipping process. This means that any spontaneity in the event of problems is possible in the first place and can be implemented directly. However, these are just a few tasks in the wide range of responsibilities of a customer advisor, we will be happy to give you further personal insights.<\/p>\n Are you interested in customer support that is precisely tailored to your processes? Contact us now! <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Our customer advisors are the rock of communication in the hectic day-to-day fulfillment business. No ticket system can respond to your requirements as individually and quickly as our customer advisors and logistics professionals. <\/p>\n","protected":false},"author":1,"featured_media":1778,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert"],"yoast_head":"\n <\/h3>\n
1. extended workbench of the customer<\/h3>\n
<\/h3>\n
Point 2: Fixed and long-term partners<\/h3>\n
Point 3: Support in English, German and French!<\/h3>\n
Conclusion:<\/h3>\n
Your fulfillment account manager is your direct point of intervention in ongoing processes and therefore your extended arm for fulfillment at RHIEM. <\/p>\nWe will be happy to advise you without obligation!<\/h3>\n