Customer Care

From the initial contact to project integration, we create a logistics profile for you based on your parameters, a transparent offer and a clear cost simulation. At the same time, we advise you on all matters relating to your supply chain and work with you to create a make-or-buy decision template so that your logistics can be perfected in the future.

From contract conclusion to shop/ERP integration to daily business – we have an onboarding manager at your side throughout the process who will assist you with procedural and system-related questions. High-quality onboarding is our top priority so that the project go-live runs smoothly and your supply chain is raised to a higher level without downtime.

Logistics relies on precision, efficiency and flexibility to ensure that you always live up to your customers’ performance promise. To ensure that we offer you the best basis for this, two account managers at RHIEM Services are responsible for your project, who are very familiar with your products, manage your daily business and ensure direct communication in our logistics halls.

As soon as you are managed as a key account at RHIEM Services, we will also provide you with a strategic key account manager who will work with you to identify growth potential and strategically develop your project. You benefit from sustainable optimization along your supply chain.

Efficient and high-performance logistics are directly linked to high-performance IT, which we provide in-house. Thanks to our project management, our customers receive this connection from a single source and can rely on high-quality onboarding, continuously improved features and individual IT developments.